Terms of service

Who these terms are between

These terms are between Kelvern Payments Ltd and the business that opens a Kelvern account. Kelvern Payments Ltd is authorised by [regulator] as an Electronic Money Institution, reference 000000. Registered in England and Wales, company 00000000.

Your account

Kelvern accounts are for businesses paying and receiving money in the course of trade. You must keep your login details and 2FA device secure and tell us straight away if you think someone else has used them.

Quotes and payments

A quote is valid for the time shown on screen. Once a payment is approved inside that time, the rate and fee are fixed. The arrival date on a quote is our estimate based on the published timetable of the payment rail and the receiving bank's calendar. If a payment arrives after the quoted date for a reason within our control, we refund the payment fee and the margin on that payment.

Fees

Plan fees are charged monthly in advance. Payment fees and FX margins are shown on each quote. The current prices are on our pricing page and we give 30 days' notice of any increase.

Safeguarding

Client money is safeguarded in segregated accounts at a UK clearing bank, apart from company money. Money held with us is not covered by a deposit guarantee scheme.

Ending the agreement

You can close your account at any time. We can close it with two months' notice, or immediately where the law requires. Any balance is returned to a bank account in your business's name.